A. Yes – to help save you even more time when you're setting up, the Clone Event button enables you to copy the attendee types, content and data fields from one event to another. More details can be found in User Guide #24: HOW TO: Clone a previous event
Q. Can I invite delegates to register for my event?
A. Yes – you can send a fully branded email containing a link to your registration form to anyone you'd like to invite to your event. More details can be found in User Guide #15: HOW TO: Set-up a Smart Link
Q. I have delegates from different countries – can I have a registration form for each?
A. Yes – simply specify an attendee type for each country and create the accompanying registration form when you set-up your event. With our Advanced Features premium add-on, you can even make each form different. More details can be found in User Guide #16: HOW TO: Design your Registration Forms using the Form Builder
Q. Can I limit the number of people who can register?
A. Yes. Using our Security & Capacity premium add-on, you can specify a capacity against your attendee types so that only a certain number of registrations will be accepted before the site closes. More details can be found in User Guide #5: HOW TO: Administer attendee types in EventReference, under the "Additional Options" section
Q. Can I have certain information pre-populated on the form?
A. Yes. If you have details of people you want to invite, you can upload this to EventReference and send them a personalised smart link which will pre-fill the form with the data you uploaded. They can amend this if necessary and then complete the remainder of the form. More details can be found in User Guide #15: HOW TO: Set-up a Smart Link
Q. Is EventReference secure?
A. Yes – EventReference is a Reference Technology Limited product. The company is ISO/IEC 27001:2017 certified – the first in the badging and registration industry. ISO 27001:2017 is an information security standard and is awarded when a company establishes, implements, maintains and continually improves its information security management system (ISMS). For more information click here
Q. What is the difference between an http site and an https site?
A. An http site is an unsecured method of collecting data, whereas an https site is secured as the data is encrypted while travelling across the internet
Q. Can I set up logins for my colleagues to use?
A. Yes. You can create as many logins as you need to allow your colleagues to work on your events. You can even specify which permissions you need each person to have. More details can be found in User Guide #26: HOW TO: Link additional Admin Users to your event
Branding and Designing
Q. How do I brand the registration form?
A. When creating your event, in the Look & Feel tab simply click on Choose file under Custom Header Graphic and upload your own branding. You can also use our theme designer to customise colours, fonts, layouts and more. More details can be found in user guide #20: HOW TO: Customise the design of your registration forms
Q. Can I use my own domain?
A. You can personalise the URL in the Look & Feel tab by editing the text under Event URL but it has to be email@example.com
Q. Is there a calendar option for delegates to use on the registration form when citing their DOB?
A. Yes. This function is part of our Advanced feature Premium Add-on. Once you have activated this add-on on your event, all you need to do is click Create New Field in the Details tab and chose 'date' as the format. You can also specify a date range too
Q. Can I make my form look like my website?
A. Yes. We provide a design tool which allows you to customise the look of your form. You can change the colours, fonts, layout and even upload your own graphics. Go into Design Form and click Customise Look & Feel to try it out. More information can be found in user guide #20: HOW TO: Customise the design of your registration forms
Q. Can I personalise the emails I send from EventReference?
A. Yes. In content management you have the option to include certain data fields in the emails you create so you can include information from the registrant's record. More information can be found in User Guide #10: HOW TO: Add Content to your Events
Payments within your event
Please note, the "Payment Processing" premium add-on is required to be able to take payments from your registrants. For more information on the "Payment Processing" premium add-on please click here
Q. Can I collect credit card numbers using EventReference?
A. No – EventReference is not PCI DSS compliant and therefore should never be used to store credit card information. Payments for event registrations can be taken using a payment gateway and EventReference can link up to a lot of different payment gateways for this purpose
Q. Which payment gateways does EventReference support?
A. EventReference can currently link to a number of different payment gateways. These include PayPal, Stripe, WorldPay, Netbanx/PaySafe, Sagepay, Barclays and Datacash
Q. How can I link my payment gateway to EventReference?
A. You will require the Payment Processing premium add-on to be able to do this. Select the payment gateway you want to connect and EventReference will tell you what information it needs to do this. Put in the required information and you are ready to go. More details can be found in user guide #18: HOW TO: Link up your payment gateway
Q. Can I set different registration prices for each attendee type?
A. Yes, you can set up as many different prices needed and assign them to different attendee types. You can also set up additional products which can be purchased along side the registration price. More details can be found in User Guide #21: HOW TO: Add and Link Products
You can even set "early bird" discounts to your registration prices using our price lists; more details can be found in User Guide #22: HOW TO: Set-up Price Lists
Q. Can EventReference send out invoices for me?
A. Yes. There is the option to select 'Invoice' as a payment gateway. You can use the options available in Content Management to create an invoice template and the system will fill in the transaction information when the invoice is sent
A. Yes – EventReference offers a full suite of reporting functions from custom reports to summary reports which can be filtered, rerun, stored and downloaded as many times as you need. For more information on reporting, see user guide #19 HOW TO: Filter your data and create reports